There’s a lot more on the line when hiring maintenance services than many people realize. You’re not just looking for a clean-up crew. As a property owner or building manager, you want tenants to feel comfortable in the space you provide or you risk them moving out. Proper maintenance is crucial for providing a safe, clean, and attractive working environment that not only keeps current tenants happy, but draws in potential new tenants as well. So hiring a good maintenance crew is not just about responding to crises and keeping up appearances, it’s an investment in your bottom line. With all that being said, where do you start when you are looking for a qualified crew? With this article, we hope to give you a few tips to get you on the right track.
1. Know what you need
Before hiring anyone, do a full audit of the work that needs to be done on your property. Do you need cleaning services? Lighting services? Dry rot or wood rot repair? While putting together this list, you should also be mindful of how often you’ll need these services to be done. If you only have a few major projects, you may not need a full-time maintenance company. Instead, you could work out a part-time or on-demand agreement that saves you money. Once you have a better handle on the work that needs to be done, you’ll be in a better position to negotiate with potential service providers.
2. Hire a qualified crew
As a property manager, you need to be able to trust the people with access to your buildings and grounds. Too often, fly-by-night “handymen” will take advantage of clients. When you go the cheap route, it’s not uncommon to spend even more money cleaning up the mess made by a poorly-trained staff. Instead, hire a responsible, reputable maintenance company that you can develop a relationship with. Also, make sure the company you are hiring is fully licensed and insured to protect yourself from costly bills if things go awry.
3. Ask questions
It’s important to get to know your maintenance company, especially if you’ll be working with them on an ongoing basis. This company will have extensive access to your facilities, so you need to know they can be trusted. You should feel comfortable asking whatever questions you see fit. A good company will have no trouble answering them. A few questions to make sure you’re asking are:
- What is your hiring process? Do you perform background checks?
- Are your employees uniformed?
- How do you train your crews? What licenses or certifications do they have?
You should also ask about the specific services you identified in the first step. A company that can’t provide the services you require isn’t much use to your, afterall. You can also use this opportunity to gauge the knowledge of the company you are hiring. Ask them how they would approach different tasks and weigh their response against other companies you’ve interviewed and your own research. That way, you know you’re getting a team that is knowledgeable and able to do the work.
When you are ready to start your search, give MSI a call. We are a full-service commercial maintenance provider in Charlotte, NC. With over 100 years of on-staff experience, we focus on providing fast, friendly service and doing the job right the first time. Contact us online or give us a call at (704) 405-6000.